What is io.github.glira/mcp-tomticket?

TomTicket helpdesk MCP: tickets, replies, time, customers, chats, and KB

How do I install io.github.glira/mcp-tomticket?

Clone io.github.glira/mcp-tomticket from https://github.com/glira/mcp-tomticket and configure it as an MCP server in your client (Claude Desktop, Cursor, or VS Code).

Is io.github.glira/mcp-tomticket open source?

Yes, io.github.glira/mcp-tomticket is open source under the MIT license. Source code is available at https://github.com/glira/mcp-tomticket.

What category does io.github.glira/mcp-tomticket belong to?

io.github.glira/mcp-tomticket is listed under Developer Tools MCP servers on MCPFind.

io.github.glira/mcp-tomticket — MCP Server for Developer Tools

mcp-tomticket

Servidor MCP para a API TomTicket v2. Lista, responde, lança horário e finaliza chamados e também cobre clientes, organizações, chats, departamentos e base de conhecimento.

Não existe endpoint de login. O Bearer Token é criado no painel: Administração → Configurações da Conta → API → Novo Token. Marque Pode criar e modificar dados para respostas, horário e finalização.

O token vai só em variável de ambiente. Nunca o commite.

Requisitos

Node.js >= 18
Token de API do TomTicket (conta Premium/Enterprise)

Instalação

Via npm (recomendado):

npx mcp-tomticket

No Cursor (~/.cursor/mcp.json):

{
  "mcpServers": {
    "tomticket": {
      "command": "npx",
      "args": ["-y", "mcp-tomticket"],
      "env": {
        "TOMTICKET_TOKEN": "cole-o-token-aqui"
      }
    }
  }
}

Clone local:

git clone https://github.com/glira/mcp-tomticket.git
cd mcp-tomticket
npm install
cp .env.example .env
# edite .env e cole o TOMTICKET_TOKEN
npm run build

Validação rápida (somente leitura):

npm run smoke

Opcional — cria, comenta, responde e finaliza um chamado de teste com assunto [MCP TESTE]:

npx tsx scripts/smoke.ts --write

Recarregue os MCPs em Settings → MCP. Exemplo local em .cursor/mcp.json.example.

Tools principais

Tool	Ação
`tomticket_list_open_tickets`	Chamados abertos
`tomticket_list_tickets`	Todos, com filtros
`tomticket_get_ticket`	Detalhe + respostas + horários
`tomticket_reply_ticket`	Resposta do atendente (`start_date`/`end_date` lançam horário)
`tomticket_comment_ticket`	Comentário interno
`tomticket_finish_ticket`	Finaliza (`time_work` em minutos)
`tomticket_start_status` / `tomticket_close_status`	Cronômetro de status
`tomticket_create_ticket`	Abre chamado
`tomticket_transfer_ticket` / `tomticket_assign_operator`	Transferir / vincular atendente

Há também tools de clientes, organizações, chats, departamentos, KB e campos personalizados. Operações de escrita avisam que alteram produção. Finalizar um chamado exige atendente vinculado (tomticket_assign_operator).

Rate limit

A API aceita 3 requisições por segundo. O client aplica intervalo mínimo de 350 ms.

Variáveis

Variável	Obrigatória	Descrição
`TOMTICKET_TOKEN`	sim	Bearer Token do painel
`TOMTICKET_BASE_URL`	não	Padrão `https://api.tomticket.com/v2.0`

Licença

MIT

Set up in your AI client

AI clientOperating system

Merge this template into ~/Library/Application Support/Claude/claude_desktop_config.json. Keep existing servers. Add any arguments, credentials, and permissions required by the maintainer; this template has not been install-tested.

json

{
  "mcpServers": {
    "io-github-glira-mcp-tomticket": {
      "command": "npx",
      "args": [
        "-y",
        "mcp-tomticket"
      ]
    }
  }
}

Restart Claude Desktop completely for changes to take effect. Confirm the server appears connected in the client’s tool list, then try a read-only example from its documentation.

Claude Desktop setup reference

Compatible MCP Clients

io.github.glira/mcp-tomticket works with any MCP-compatible client. Copy the config snippet from the Configuration section above and add it to the file shown for your client, then restart the application.

Claude Desktop~/Library/Application Support/Claude/claude_desktop_config.jsonRestart Claude Desktop completely for changes to take effect.

Cursor~/.cursor/mcp.jsonRestart Cursor for changes to take effect.

VS Code.vscode/mcp.jsonReload VS Code window for changes to take effect.

Windsurf~/.codeium/windsurf/mcp_config.jsonRestart Windsurf for changes to take effect.

Claude Code.mcp.jsonSave at the project root, then start Claude Code in that project and review the MCP server approval prompt. Keep real credentials out of shared files.

io.github.glira/mcp-tomticket